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New Education Relief (NER) is HIRING for Call Center Agents (Transfer Officer)
- In-house account, Las Piñas work location
Job Description:
- Answer or make calls to clients to learn about and address their needs, complaints, or other issues with products or services
- Respond efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
- Engage in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed
- Build lasting relationships with clients and other call center team members based on trust and reliability
- Utilize software, databases, scripts, and tools appropriately
- Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service
- Take part in training and other learning opportunities to expand knowledge of the company and position
- Adhere to all company policies and procedures
Qualifications:
- With or without BPO Experience
- Confident and comfortable to deal with USA Clients
- Exceptional communication skills utilizing email, phone, and instant messages
- Solid organizational skills
- Preferably, has handled a customer survey driven account
- Preferably, has handled a financial campaign
- Willing to work in the night shift following PST
- Willing to work Onsite (in Las Piñas - near Alabang)
Fixed shift- 11:00PM - 8:00AM, Mon-Fri
Earn P20,000 + uncapped commissions!!!
#hiring #work #sales #job #customerservice
Job Type: Full-time
Salary: From Php20,000.00 per month
Benefits:
- Paid training
Schedule:
- 8 hour shift
- Fixed shift
- Monday to Friday
- Night shift
Supplemental pay types:
- Commission pay
COVID-19 considerations:
safety protocols, masks, vaccined employees
Ability to commute/relocate:
- Las Piñas: Reliably commute or planning to relocate before starting work (Required)
Education:
- Senior High School (Preferred)
Experience:
- Call Center: 1 year (Preferred)
Language:
- English (Preferred)
Expected Start Date: 05/22/2023
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