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Responsibilities:
- Verify and process sales return requests.
- Prepare and issue credit notes for approved returns.
- Ensure accuracy and adherence to company policies.
- Answer incoming calls and respond to customer inquiries in a professional and friendly manner.
- Handle customer requests promptly and effectively via phone, email, or walk-ins.
- Oversee daily office administration tasks, including managing office supplies and services.
- Coordinate office maintenance and service requirements as needed.
- Scan and submit monthly credit notes to the Headquarters (HQ) as per the provided guidelines.
- Maintain a tracking system for all credit notes sent to the wing office.
- Ensure proper documentation and filing of credit note numbers in a chronological order.
- Record and update the GRN book for return purposes.
- Follow up on return status and resolve any discrepancies.
- Be open to performing any other related tasks assigned by management from time to time.
- Assist in creating new customer accounts in the system accurately.
- Key in orders received from HQ into the system accurately.
Requirements:
- Minimum 1 year of experience in an administrative role.
- Excellent communication skills (verbal and written).
- Strong customer service orientation.
- Minimum qualifications of SPM (Sijil Pelajaran Malaysia) or equivalent.
- Proficiency in MS Office applications, including Word and Outlook.
Job Types: Full-time, Permanent, Fresh graduate
Salary: From RM1,900.00 per month
Benefits:
- Free parking
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
Supplemental pay types:
- Attendance bonus
Application Question(s):
- Kindly state your notice period
- Kindly state your expected salary.
- Please state your time range from your current location to Ayer Keroh, Melaka.
Education:
- STM/STPM (Required)
Experience:
- Administration: 1 year (Required)
Expected Start Date: 07/31/2023
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